The Key to Exceeding Customer’s Expectations.
One of the best sales tools is through customer service. How satisfied your customers are is important and can either make or break you. Each customer you lose is hurting you hundreds of dollars. The solution to retaining customers isn’t to just meet their expectations, but exceed them with exceptional customer service. Anyone can do the minimum. Do more than what customers expect, and your services will come off as superior.
To guarantee customer satisfaction is being surpassed, follow these three rules.